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1. What is SatGuide? |
| SatGuide is India’s 1st Navigation software developed by SatNav Technologies with detailed maps of 1000+ cities along with ONE INDIA map. |
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| 2.
How is SatGuide useful to me? |
| Before embarking on your journey, you will be
required to enter your destination. Once the destination is entered, SatGuide
will navigate you to your destination giving you turn-by-turn voice prompts. |
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| 3.
How does SatGuide work? |
| SatGuide uses Global Positioning System (GPS) with
smart sensors to achieve the accuracy needed for turn-by-turn directions. |
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| 4.
What is GPS? |
GPS (Global Positioning System) and GIS
(Geographical Information Systems) have been integrated to offer this product.
GPS is a network of 24 U.S. satellites that emit GPS signals, which have
digitally encoded information. The software then processes these signals to
arrive at the accurate position. To give an accurate positioning, a device
needs input from a minimum of three satellites, whereas SatGuide uses 24
satellites.
GPS works on the concept of triangulation. The GPS satellites transmit GPS
signals and its region of influence covers the entire globe. The GPS receiver
in SatGuide calculates your position dynamically and plots your position on a
map. Based on this, an accurate location of your vehicle is calculated.
In the earlier models, GPS was mounted on the top of the vehicle. In our latest
model, an antenna called, ‘SiRF chipset patch antenna’ is being used which is
the size of a match box. This is placed inside the car. This antenna is capable
of receiving signals even when located inside the vehicle.
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| 5.
Do I need to have GPRS for SatGuide to work? |
| No. SatGuide works on GPS technology, it is independent of GPRS. |
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| 6.
What is the Pass Code to pair BT GPS? |
| 0183 / 0000 is the standard code to pair up Satguide Receiver to your mobile. |
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| 7.
Is my device compatible to SatGuide? |
Today, SatGuide is compatible with all devices that
have the following features:
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The device should be based on windows mobile 2003/2003Se/5.0 Versions.
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The screen size of the device should be 240x320.
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It should have an inbuilt GPS receiver or else you will need to make it GPS
enabled by purchasing an external Bluetooth GPS Receiver.
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| 8.
What is Device ID? |
| A device ID is the fingerprint of the hardware of your
device which is generated by software. It consists of 12 alphanumeric values. |
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| 9.
Where do I find device ID? |
After
installing SatGuide Software, you can find the device ID by following this path
in your pocket PC:
Start-> My documents-> Destinator technologies->Destinator->Did.
‘Did’ is the text file where you will find the device ID |
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| 10.
How do I place an order? |
| Please log on to www.satguide.in
where you will have to register yourself. Here, you will be required to provide
your billing and shipping addresses. Then you will be led to a web page, where
you will be able to select ‘Buy now’ option, located on the left hand side.
Here, you can select the package that you want. Next, click on ‘Confirm order.’
Upon doing this, a Payment page will come up. You have the option to pay the
amount through Visa or Master cards |
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| 11.
What methods of payment can I use to pay for my order? |
We
offer 3 different modes of payment. Please choose the best one that works for
you:
1) If you are based in Hyderabad, you can deposit cash at our
office:
SatNav Technologies
203, Lakeshore Towers,
RajBhavan Road, Somajiguda, Hyderabad -500082.
2) We will accept payments through ICICI bank. Please call
040-66777333 for details.
3) We accept online payments via Visa or Master cards.
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| 12.
How can I be sure that my online order was received by you? |
| You will receive an email with all
the details of purchased product and your shipping and billing address.
Your receipt of the
mail indicates that the order has been received
by us. |
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| 13.
How is online order processed? |
| Once we receive your order request, our
team will get back to you. The order is processed within one working day. |
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| 14.
How are the products delivered? |
| Software and hardware are delivered
through BlueDart courier services. |
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| 15.
How accurate are the maps? |
| Our maps are 85% accurate. We have taken great
pains to prepare accurate map databases. However, we do not rule out occasional
discrepancies on the accurate positioning of the POIs (Point of Interest),
wrong turns or medians, etc. If you find discrepancies, we would highly
appreciate your feedback in the ‘Map feedback’ section of our website. We will
incorporate your suggestions in our next updated version. We assure you that
the map database accuracies will progressively increase with new releases. |
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| 16.
How do I register with maps? |
| Please refer to the User manual
provided under section XXX. |
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| 17.
What are the Software features & its settings?
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| Software feature settings & its usage can be
accessed using the Help button in the software. |
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| 18.
How frequently are the maps updated? |
| We provide updated maps every quarter
at a very nominal charge. We send out emails to our existing customers when an
updated version of a map is out. |
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| 19.
What is the additional information can I see on the screen other than the map? |
You
will be able to see the following additional information:
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Latitude/longitude of your position.
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Velocity of the Vehicle (speed at which the vehicle is moving)
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Altitude above sea level.
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Estimated time of arrival (ETA) and Estimated Time of Return (ETR) which are
only approximate.
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Distance left to reach the destination.
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| 20.
Can I plan my trip? |
| Yes, you will be able to plan your
trip. There is an option available called “Multi stop planner” in the menu.
For more details please refer user manual. |
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| 21.
Can I record my favorite Destinations? |
| Yes, you can store your favorite destinations. In
addition to having a list of your favorite
destinations, the device will show you the last 10 destinations in the History
feature. |
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| 22.
Will there be any recurring charges per month? |
There are no recurring monthly charges for using
our GPS software. We will be updating our maps periodically. There will be
nominal charges if you would like the updated maps. |
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| 23.
Can we use the device if we are traveling by Auto or by walk? |
| Of course, you will be able to use it. It will be
as effective as in a car. |
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| 24.
Also, will the GPS device work globally? For example, if I travel to America or
any other country and I get the GPS map of that place, then will the device
work or will I have to pay any additional charges to get GPS services? |
GPS
signals are free to use signals and will work globally. The device can be used
in USA/Europe or any other place in the world. We would guide you to the place
where you can purchase the map data that can run on the software; meaning that
you need to buy only the maps that are compatible.
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Latitude/longitude of your position.
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Velocity of the Vehicle (speed at which the vehicle is moving)
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Altitude above sea level.
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Estimated time of arrival (ETA) and Estimated Time of Return (ETR) which are
only approximate.
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Distance left to reach the destination.
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| 25.
What is PND? |
| PND, which stands for Personal Navigation Device is a navigation device. Our PND comes with preloaded SatGuide navigation software and maps of your choice. |
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| 26.
What are technical specifications of this PND? |
| Specifications |
| CPU: Samsung 2443 – 400 MHz |
| GPS Chipset: 20 channel SiRF |
| Color Display: 3.5” TFT with Touch Screen |
| Battery life: 3.5 to 4 Hours |
| Dimensions: 3.5”x3.3”x0.94”
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| Weight: 144 Grams |
| OS: WinCE .Net 5
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| Navigation software: SatGuide Navigation software |
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| 27.
What are the features of PND apart from navigation? |
| You can play audio, video files and can view pictures. |
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| 28.
What are the accessories that come with PND? |
| The accessories that are included with PND are ‘Getting Started’ CD, SatGuide software CD, USB cable, In-car charger and suction mount, Device Holder and AC Charger. |
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| 29.
Is PND a portable device? |
| Of course, it is a portable device. You just need to unlock the suction mount to detach it from the windshield. |
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| 30.
Can we use this PND abroad? |
| Yes, you can load the maps of international cities, At present we provide USA, Canada and Europe maps. |
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| 31.
Does it interact with any other devices in car? |
| No, it doesn’t interact with any other systems in car. |
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| 32.
Can I disable speed warning prompt on my PND? |
Yes,
you can disable this speed warning prompts. Please follow the steps below to do
the same. Open Destinator application -> more -> settings -> prompts -> Disable
the speed warning option.
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| 33.
How do I make the best use of SatGuide? |
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My destination does not exist in the SatGuide map database:
Look for the nearest landmark to your destination, like the nearest cinema
hall, a bus station, a hotel or any other Point of Interest. Then, just seek
the directions from that location and mark it out on your device before you
leave your home or office!
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After looking into the above option, I am unable to identify the nearest
landmark: You will need to open the POI option in the software and
go into the “address” option. Seek a list of the road names and see whether any
of the road names near your destination is recognizable. If even this does not
work, see the map manually and try to identify your destination with the help
of the person you are visiting. Then tap on the screen and choose that point as
the destination.
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I have come to my destination once, how do I come back again without having
to ask for directions a second time: Once you have reached your
destination, tap the screen and set that location in your “favorites” list by
giving it a name you want. Next time you want to arrive at the same
destination, just choose it out of your favorites list.
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I know the whereabouts of a location, but my family or a friend will be
going without me: Even if you are not going and you want a family
member or another visitor to go to that location, you will never have any
problem in future as long as the location is in your favorites. You can sit
conveniently in your office, feed that destination in and have them carry the
device!
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I have many meetings in different locations during the day and would like
to plan my schedule: Take a nodal point, for example, if you have
meetings in Mumbai’s Leela Kempinski, Grand Hyatt and Taj West End then fix
Airport as your start point, have the navigator give you the distance and route
to your first location. Then fix that as your origin by tapping on the screen.
Then, choose the second destination and so on. Hence, you will have all the
distances. This will also give you an idea of the approximate time it will take
you from one venue to the other. Basically, by just sitting in your office, you
now have your entire day chalked out!
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Every time I travel to another city, my experience has been that the cab
guys take me on long routes. Once in a while, I even get a new driver who does
not know even the most common destinations: Always do your
homework about your destination before you leave your hometown, mark out the
venues you plan to visit on your navigator and be in control of your local
travel once you land in the destination city.
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The navigation device sometimes takes me to very small lanes because those
are the shortest as per the software: As a rule, always ensure
that you do not follow any navigation system in the world blindly. After all,
the software can never be more intelligent than you are! Go by the general
direction of the device but follow the larger roads or the main roads as far as
possible. If you are not following the directions given by your device, the
system will automatically re-route you on a new path to your destination
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| 34.
How do I configure BT GPS receiver to my pocket PC? |
Please
follow the below steps to configure BT GPS to your pocket PC:
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Start/Settings/Connections/Bluetooth
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Check the "Turn on Bluetooth" checkbox.
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Press the Device tab.
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Press "Add new device..."
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Select your GPS device and press Next.
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Check the "Serial Port" checkbox and press Finish.
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Press the COM Ports tab.
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Press "New outgoing port..."
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Select your device and press Next.
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You will see a COM port that has been chosen for your GPS. For example,
COM0.
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Press Finish.
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Now your GPS is set up on COM0. If you do not want to use the
Intermediate Driver to share the GPS port, just start your GPS app and
configure it to use COM0. If you do
want to use the Intermediate Driver:
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Start -> Settings -> System->GPS. Set the "GPS Program Port" to any
unused COM port, for example, COM9.
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Press the Hardware tab.
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Set the Hardware Port to COM0.
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Set the baud rate to the baud rate of your Bluetooth GPS (usually 4800, or
9600).
Press OK.
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Start your SatGuide Application, click on more -> settings -> GPS signal
-> set -> search GPS.
Then the application will search for the GPS antenna. Once it has been located,
a message will appear which says “GPS antenna Connected.”
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| 35.
Can I use both India and abroad maps on same device?
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| Yes both the maps can be used in the same device.
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| 36.
How do I activate abroad maps on my PND or PDA?
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| Once the order is placed for abroad maps, a SD card loaded with these maps will be sent you. You just need to insert the SD card and activate the map using License and activation key provided by SatGuide.
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